Serving Well: Leadership, Volunteer Support, and Accountability Resource Center

Who We Are

We are a local faith-based nonprofit organization committed to helping people believe in Christ, live as disciples, and share the gospel. Our work includes worship, teaching, care, discipleship, community outreach, and opportunities for people to use their gifts in service. The organization depends heavily on volunteers across ministry areas, so healthy service, clear communication, and shared responsibility are important to how we carry out the mission.

View the Achievement and Accountability Plan

Putting Ideas Into Action

Purpose of This Resource Center

This resource center gives leaders, ministry teams, staff, and volunteers one place to find information that supports our achievement and accountability plan. The resources are organized around the three areas identified through our needs assessment: strengthening volunteer support, improving communication and role clarity, and creating a consistent way to review organizational progress. The goal is to provide resources people can actually use as these changes are put into practice. 

Resource	Audience	Goal Tag	Short description for the DRC
1. National Council of Nonprofits: Volunteers Open resource	Leaders, ministry leaders	Goal 1	Practical guidance on volunteer policies, screening, handbooks, and managing volunteers. The resource emphasizes treating volunteer placement and support with the same care given to paid staff.
2. Five Tips for Avoiding Volunteer Burnout Open resource	Leaders, ministry leaders, volunteers	Goal 1	Church-specific guidance for recruiting and caring for volunteers while creating healthier expectations, onboarding, and service rhythms.
3. 10 Best Practices for Volunteer Management in Ministry Open resource	Ministry leaders, volunteers	Goal 1	Gives practical examples of written role descriptions, onboarding, shadowing, training, and matching volunteers with appropriate ministry roles.
4. Moving Church Volunteers from Burnout to Their Best Fit Open resource	Leaders, volunteers	Goal 1	A video and podcast resource addressing volunteer overload and helping people serve in areas that better fit their capacity and strengths.
5. Developing Strong Job Descriptions for Employees and Volunteers Open resource	Leaders, ministry leaders	Goals 1 & 2	Church-specific guidance for creating written roles that explain responsibilities, expectations, qualifications, and connection to mission.
6. Roles and Responsibilities Play Open resource	Staff, ministry leaders	Goal 2	A practical team exercise for identifying responsibilities, finding work with no owner, and documenting who is responsible for what.
7. DACI and RACI Decision Framework Open resource	Leadership, ministry leaders	Goal 2	Helps teams distinguish who is responsible, accountable, consulted, and informed when work crosses several ministry areas.
8. Planning Center Chat Guide Open resource	Staff, ministry leaders, volunteers	Goal 2	Shows how ministry teams can use Planning Center and Church Center conversations to coordinate changes and communicate with scheduled team members.
9. Planning Center: Creating Teams for Serving Open resource	Ministry leaders, volunteer coordinators	Goals 1 & 2	Explains how Services can organize serving teams, positions, scheduling invitations, reminders, rotations, and team communication.
10. Planning Center Support Center Open resource	Staff, leaders, volunteers	Goal 2	A searchable learning center covering Church Center, Groups, Services, People, Giving, Check-Ins, and other tools already relevant to church operations.
11. Dashboards for Nonprofits Open resource	Leadership, finance, operations	Goal 3	Explains how nonprofit dashboards can show progress, financial indicators, impact, and accountability without requiring leaders to review large amounts of raw information.
12. How to Build a Nonprofit Dashboard for Your Leadership Team Open resource	Leadership, finance, operations	Goal 3	Helps leaders select a small number of useful measures and review them regularly. This fits especially well with your five-measure dashboard goal.
13. A Practical Guide to Nonprofit Measurement, Evaluation, and Learning Open resource	Leadership, stakeholders	Goal 3	Provides guidance for collecting useful information, reviewing it regularly, and using findings to guide decisions and improvement.
14. Evaluation and Measurement of Outcomes Open resource	Leadership, ministry leaders, community stakeholders	Goal 3	Helps nonprofits think beyond counting activities and ask whether their work is producing the results they intended.
15. Results-Based Accountability Open resource	Leadership, operations	Goal 3	Introduces three useful measurement questions: how much did we do, how well did we do it, and is anyone better off? Those questions could help shape the five measures on your dashboard.